Role (Overview of the Position)
The Personal Assistant is responsible for responsible for providing comprehensive support to the CEO, customers and team. Listening and helping to bring the CEO’s vision to life while helping to maintain an infrastructure and systems that can support and achieve it. They ensure company procedures and policies around Human Resources, Recruiting, Operations, and Customer Service are executed in a timely and resourceful fashion. They are responsible for the overall performance and satisfaction of the Customer Experience. They provide excellent support and prioritize the customer experience and their primary focus is reinforcing our company values. They are responsible for the execution of administrative tasks, technical tasks, developing and maintaining systems/processes, and project management.
Responsibilities (Tasks Associated with the Role)
Customer Experience Management
Provide excellent calendar management for CEO.
Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
Complete a broad variety of administrative tasks that support the CEO’s ability to effectively lead the
organization, including: assisting with special projects; designing and producing complex documents, reports,
and presentations; collecting and preparing information for meetings with students or other team members, composing
and preparing correspondence; maintaining contact lists; making travel arrangements and more.
Responsible for maintaining internal and external processes and key performance indicators for the business and for their measurement and effectiveness.
Provide timely, accurate and complete reports on programs on a regular basis.
Maintain continuous lines of communication, keeping the CEO informed of all critical issues.
Prepare notes and presentations and leading specific Meetings, such as recurring daily, weekly, quarterly meetings
Creating, reviewing, and managing company goals, project plans, and outcomes
Overseeing company calendar and scheduling
Overseeing customer service
Oversee reporting and present important metrics to the team and Leadership Team
Ensuring that discussions, conversations, and decisions are turned into actionable plans and tasks
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Increase our efficiency and productivity by systematizing, documenting, and improving processes.
Plan, organize, execute, and facilitate live events, including managing budgets, securing vendors and location, schedule, attendee communication, etc.
Create and manage Project Management Templates and refine as needed based on feedback from team
Develop initial Project Plans for internal projects and continue to update the plan as the project progresses.
Monitor progress and ensure benchmarks and metrics for success are clearly defined.
Accountable for day-to-day contact with team for CEO with proactive and empathetic communication.
Handle multiple internal projects, priorities and deadlines and see the project through.
Lead a project debrief after each project for the team to reflect.
Ensure tech is set up correctly on all webpages, for promotions, and internally.
Ensure compliance with relevant tech and regulation updates Assist in the protection of the organization by ensuring it is legally protected and by ensuring compliance with all applicable laws and policies.
Document and maintain all company systems and standard operating processes
Organization & Human Resources
Maintaining an updated organizational chart
Maintaining, encouraging, and increasing customer satisfaction, wellness, happiness, and retention
Maintaining an up to date Employee Handbook
Responsible for hearing, addressing, resolving, and mediating team member issues, conflicts, complaints, overwhelm, dissatisfaction, etc.
Report to Leadership Team if changes need to be made to company policy (either due to personal opinion, improvements, or legal changes)
Creating job postings and applications for open positions
Managing the entire hiring process
Ensuring hiring processes are compliant and provide equal opportunity
Reviewing applications, Conducting initial interviews with candidates, Preparing offer letters, Onboarding, Communicating with new hires before their first day
Responsible for ensuring new hire paperwork is signed, completed, and filed
Responsible for managing HR dashboard (adding and removing team members, making payments, reviewing payroll, approving PTO, etc.)
Responsible for the creation, management, and organization of the HR folder and personnel files
Manage time tracking studies, and performance review process
Supporting and coaching team members that report to you
Awareness of team member’s bandwidth
Communicate issues on behalf of your team to the Leadership Team
Tech
Executing technical tasks as needed for internal promotions or projects
Creating, testing, and monitoring tech for launches, promotions, ongoing sales systems.
Ensuring we have the most efficient and simple technology and platforms needed
Answering technical questions from team members, clients, students, and members of the community
Creating Standard Operating Procedure documents for technical tasks
Resolving technical issues
Overseeing that technical tasks are executed correctly and tested prior to release
Double Check and Test all technical systems created by other team members before deploying
Results (Expected Accomplishments)
The projects the company commits to are completed on time and create the desired outcome for the company and clients.
Each member of the team has a clear outcome, knows their roles, tasks and deadlines, and understand what they are accountable for.
Ensure that all tech is tested before being launched or released.
Have a birds eye view of everything that is happening in the company at all times (funnels, projects, webinars, live events, etc.) and simultaneously aware of the details enough to be able to anticipate, identify, and resolve problems
Overseeing what maintenance is required for existing products, programs, and systems and balancing that with what new projects are needed
Internal operations are running smoothly
Requirements (Expected Proficiencies)
Must have a flexible schedule
Experience working in an operations or project management role in a similar sized company.
Highly developed interpersonal and leadership skills
Proven experience and track record in an operations role in a high-growth organization
Aptitude in decision-making and problem-solving
Must have great human and business instincts and be able to confidently articulate a well-informed point of view
Sharp brain. Thick skin.
Live event experience
Follow company security protocol and retain a high-level of discretion and confidentiality when it comes to company and client information.
Emotionally self-regulate even during times of pressure and stress to be present for the team
Able to consistently understand the intent and vision of the CEO, work as a sounding board for the CEO
Ability to set goals and develop achievable timelines to hit them
Ability to assess company progress based on data
Extreme, obsessive attention to detail
Ability to turn conversations and discussions into action plans
Highly detailed and organized, with exceptional problem-solving abilities.
Independent, self-starter who executes tasks on time, every time.
Strong communication skills and willingness to take constructive feedback.
Tech savvy. Comfortable with tech software and willingness to adapt and learn new software quickly.
Works with no attitude and no ego
Loyal, hardworking, and comfortable in a fast-paced small-business environment where priorities can change quickly.
Able to travel to live events for our company (client events and retreats)
Available to attend and lead Team meetings.
This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.
Social Sales Rep Job Description
Dream job alert! Want to use your natural gifts and strengths as a communicator by connecting with new people on social media every day, and enrolling people into a program that you know will change their life and consequently the lives of many others?
Do you wish you could get paid to spend your days chatting with people on IG and FB messages, sending little voice memos and answering questions, opening up conversations, and genuinely getting to know people’s dreams, desires and challenges in their lives and business?
We are hiring a Sacred Social Sales Representative to engage and connect with our leads and potential clients on all social platforms, and enroll new clients into our program by answering their questions and hesitations while helping them make a decision to join our programs.
You’re the type of person that just can’t stop talking about that new product/program/etc you bought and how it’s changed your life...you want to tell all your friends why they need to buy it, all the things you love about it, and answer all their questions so they can see how much is missing from their life without it! Random line inserted to see if you are paying attention. Put the secret code number 57 in your application for this position.
You know that selling is serving - especially when you’re enrolling people into a program that will change their entire life and business. The thrill of selling gets you jumping out of bed in the morning! And you don’t mind answering those DMs on nights and weekends to close the sale!
We’ll send you qualified leads, you will connect with them on social media and help them make the decision to enroll in our program. You will also do outbound outreach to our potential customers - our engaged social media followers or FB group members.
You’ll be helping our potential clients choose to enroll in a program that was built upon a framework with years of proven results, hundreds of testimonials, rave reviews and a reputation for being the best on the market. Selling is simple when you are enrolling people into a program that genuinely helps people heal. All you have to do is have genuine, supportive conversations and close the sale in an authentic way.
There are tons of perks when working with the Anuuma Brand:
✔️ Work from home 80%+ of the time, which means no commute, more free time!
✔️ We love to celebrate our team. We invest heavily in the growth and development of our team and in making sure that we provide the greatest experience for our students + clients. When we win as a company, we celebrate! We're excited to celebrate you.
✔️ You’ll attend company retreats where we have fun, brainstorm and make plans.
*This position Remote Work-From-Home with occasional in-person meetings.
Here at The Anuuma Brand, we are an herbal medicine, education and coaching company that helps our clients learn about Holistic Sexual Health and Herbal Medicine. We are dedicated to making healing accessible for everyone and teaching our clients/students in a fun, unique and engaging way.
SOCIAL SALES REP: OVERVIEW OF THE POSITION
The Social Sales Representative is the sales superstar responsible for all personal, high touch communication with applicants, leads and engaged prospects through social media selling.
You are the ruler of the Direct Messages - sending voice and text messages and closing the sale through social connection.
You are highly organized, always remember everyone's name, and you love sales. You know that our customers' lives are 1000x better when they have our support and enroll in our programs, and you sell your heart out in order to serve them.
Responsibilities
Direct message all leads and applicants that are interested in our programs
Outbound outreach and nurture engaged leads in our Facebook group
Message engaged IG followers who watch and interact with stories and posts
Check in with and re-engage leads every 30/60/90 days
Keep detailed notes on warm leads in our lead dashboard system
Report on any trends you are noticing in responses that could inform our marketing or messaging
Answer all questions about the programs and overcome objections via direct social messages
Use both voice memos and text based messaging to communicate with engaged leads
Have conversations, learn about our customers, and leave them with an amazing experience so they feel seen, heard and understood
Track all metrics on leads, outreach, inbound, sales and conversion rates and report to the team daily
Build out a library of reusable responses to common questions and objections
Filter out prospects who are not a fit and kindly let them know
Maintain an intimate knowledge of current warm leads, where they are in the funnel, and their situations
Make downsell/upgrade offers as appropriate
Know our programs inside and out and be able to answer any question about what’s included, what the outcomes are, what the bonuses are, the support that’s included, etc
Know our proven results inside and out and be able to share relevant case studies and testimonials as they relate to each lead you are speaking to
Keep a log of all objections you encounter and your responses to build up our objection response library
Become an expert in our lead management tech and software so you can navigate our systems easily.
Ultimately we will train you thoroughly on the details of our programs, sales experience and strategies - but you’ll already be equipped with a positive attitude and a true passion for supporting people to achieve their goals!
Requirements
Be exceptionally confident in enrolling clients into a high ticket degree level program
Be highly organized, detail-oriented, with a love of developing new systems and processes.
Be excellent at managing ongoing conversations with multiple people at once.
Have high emotional intelligence and be able to listen to, support, and encourage others.
Experience selling high end programs with tuition within the [$10k-$20k] price range
Excellent at overcoming objections and shifting mindsets that are holding our clients back from enrolling
Articulate wordsmith: you can always clearly explain something in a way that feels good to the potential customer
You overcome even the toughest objections with ease, grace, calm and certainty, without ever seeming pushy or overstepping.
Your passion for closing the sale comes from knowing how powerful the transformation they will receive in the program is.
You are excited to become immersed in our programs so you can answer any question or hesitation easily and accurately
You are a people person, positive vibes, high energy, always sounds genuine and approachable on video, text or voice memo
You take direction and are coachable and ready to be trained in our unique system for social selling
[Available to work Monday through Friday from 9 AM to 5 PM Eastern. (You don’t necessarily need to be in Eastern Time Zone, but a willingness to operate predominantly in these hours is key!)]
This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.
*Please note, this role is very unique in that sales are happening all the time - including nights and weekends! You may be responding to inquiries outside of “normal” work hours. We are seeking someone who is hungry and energized to go the extra mile with this role.
We’re looking for a full-time student success manager to onboard new students and manage + coach our existing students.
If you’re hardworking, love to teach, provide rave-worthy client service, and are highly organized, then this position is for you!
Position Summary
The Student Success Specialist is responsible for the entire client/student journey with our company - beginning with assisting in enrolling new students, onboarding new students, and managing, coaching, and retaining existing students. If you’re hardworking, love to teach, provide rave-worthy client service, and are highly organized, then this position is for you!
Responsibilities
Support the Sales Process by Reviewing Applications, Preparing Acceptance Emails, and answering questions from leads in the pipeline.
Keep the Program Leads dashboard / CRM organized and up to date
Send Rejection or Redirect emails to applicants that are not accepted
Maintain the “Program: Students” dashboard / CRM, keeping all client data up to date and organized.
Responsible for onboarding new students and providing a smooth, supportive, and high-touch onboarding experience.
Manage and support existing students by answering their questions, resolving their issues, building a relationship with them, and delighting them.
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Provide a high-touch coaching experience for students in our high ticket degree level programs by becoming an expert in our strategies, attending all weekly live coaching calls, tracking their progress, providing strategic feedback, and checking in with them.
Managing changes and updates to the existing Program itself and managing adding new content and modules to the Program
Make sure that all SOPs related to the Program, coaching strategies and best practices are up to date
Responsible for updating Facebook response library in AirTable
Co-hosting coaching calls, creating the “Call” documents and timestamping, then uploading the replay for students.
Host Feedback & Homework Review Calls for the program and provide expert feedback and advice to students.
Improve student retention by reviewing student experience and satisfaction, tracking when students are eligible to move into a new program, and developing strategies for student retention.
Responsible for managing the renewal process for students continuing on inside the program / OR off-boarding students in a timely manner and providing a smooth and positive experience.
Provide live event support to our team and attendees by assisting in the planning, organization, execution, and facilitation of live events.
What does success look like?
Research and stay up to date on the latest strategies we teach to our students.
Onboard new students into our programs smoothly and quickly.
Respond to student questions within 24 hours.
Have an extreme awareness of who each student is, where they are in the program, when they're behind schedule, how they're feeling, and anything else that would help us serve them better.
Develop a personal relationship with existing students so they feel exceptionally cared for and tell us they trust you and what you bring to the program and calls.
Learn all of our programs, lessons, strategies, policies, and decision-making process so you can give expert feedback and support.
Create and Maintain a Coaching Training Manual by systemizing and document the coaching process to make it easier when we hire additional coaches.
Grow your expertise in our programs, industry, marketing strategies, and student success strategies by spending at least 1 hour per week on personal development.
Requirements
Has some knowledge of Herbal Medicine
Highly organized, detail-oriented, and loves to develop new systems and processes.
Excellent at managing ongoing conversations with multiple people at once.
Has high emotional intelligence and is able to listen to, support, and encourage others.
Takes direction well and enjoys being part of a team.
Independent, self-starter who executes tasks on time, every time.
Strong communication skills and willingness to take constructive feedback.
Loyal, hardworking, and comfortable in a fast paced small-business environment where priorities can change quickly.
Able to travel to live events for our company, Programs, and Team (at least 4 times per year).
Available to attend daily, weekly, and monthly Team meetings.
Available to work Monday through Friday from 9 AM to 5 PM Eastern.
Want to work from home in your pajamas with an amazing company with a huge mission!
This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.
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